Shipping Policy ★
DELIVERIES
All orders are picked & packed at The Studio (Open Wednesday - Saturday).
Orders are sent via Royal Mail Tracked 48.
An automated ‘out for delivery’ email will be sent when your order has been dispatched from The Studio, including a link to track the shipment.
If you experience any issues with delivery, or your items have arrived damaged, please email orders@makeupbyfrankie.com and we will do our best to rectify the issue and look into any delays as a matter of urgency.
COLLECTIONS
All orders are packed at The Studio during our opening hours (Wednesday - Saturday).
Once packed & ready for collection you will receive a ‘ready to collect’ email.
Please have your order number and collection confirmation email to hand so a member of the team can identify your order.
Please see address below if you are unsure where we are located.
If you arrive to collect an order but have not yet received a ‘ready to collect’ email, unfortunately your order is not ready.
Thank you ★