DELIVERIES

• All orders are picked & packed at The Studio (Open Wednesday - Saturday).

• Orders are sent via Royal Mail Tracked 48.

• An automated ‘out for delivery’ email will be sent when your order has been dispatched from The Studio, including a link to track the shipment.

• If you experience any issues with delivery, or your items have arrived damaged, please email orders@makeupbyfrankie.com or fill in this contact form, and we will do our best to rectify the issue and look into any delays as a matter of urgency.

COLLECTIONS

• All orders are packed at The Studio during our opening hours (Wednesday - Saturday).

• Once packed & ready for collection you will receive a ‘ready to collect’ email.

• Please have your order number and collection confirmation email to hand so a member of the team can identify your order.

• Please see address below if you are unsure where we are located.

• If you arrive to collect an order but have not yet received a ‘ready to collect’ email, unfortunately your order is not ready.

Thank you ★