Shipping Policy

DELIVERIES

  • All orders are picked & packed at The Studio (Open Wednesday - Saturday).

  • Orders are sent via Royal Mail Tracked 48.

  • An automated ‘out for delivery’ email will be sent when your order has been dispatched from The Studio, including a link to track the shipment.

  • If you experience any issues with delivery, or your items have arrived damaged, please email orders@makeupbyfrankie.com and we will do our best to rectify the issue and look into any delays as a matter of urgency.

COLLECTIONS

  • All orders are packed at The Studio during our opening hours (Wednesday - Saturday).

  • Once packed & ready for collection you will receive a ‘ready to collect’ email.

  • Please have your order number and collection confirmation email to hand so a member of the team can identify your order.

  • Please see address below if you are unsure where we are located.

  • If you arrive to collect an order but have not yet received a ‘ready to collect’ email, unfortunately your order is not ready.

Thank you ★