ORDER & DELIVERY QUERIES

When will I receive my order?

All orders are processed and packed within our Studio working days (Wednesday - Saturday). Generally, all orders placed within these days will be processed and sent within 24 hours. Any orders placed after 4pm on a Saturday will be processed and sent the following Wednesday. Once an order has been processed, a tracking link will be sent via email with your tracking details. All orders are sent via Royal Mail Tracked 48. Please see our Shipping Policy for more information.

Do you ship Internationally?

Unfortunately not at the moment, we only ship within the UK. We really hope to introduce international shipping in the future.

My order hasn’t arrived, what should I do?

Please fill in our ‘contact us about your order’ form and a member of our team will look into this for you as a matter of urgency.

I have ordered the wrong brush and want to return it, is this possible?

Of course! We understand these things sometimes happen. Please go to our Returns & Refunds page to find out more about our policy.

Can I shop FRANKIEBRUSH in store?

Yes! We have a full brush shop at The Studio. There is always a member of the team on hand to help and advise on brushes should you need it. Let them help, they’re experts and really love it.

Our brush shop opening hours are Wednesday - Saturday, 10am-4pm.

BRUSH CARE

How do I clean my makeup brushes?

We recommend cleaning your brushes every 1 - 2 weeks using our Brush Cleaning Kit. This will keep your FRANKIEBRUSH germ free and in really great condition.

How long should my brushes last for?

There isn’t an exact answer to this one, and it completely depends on a few things; the type of brush, how often it is used & the quality of care you show your brushes.

For example: an F10 that is heavily used daily, for foundations & cream products would likely need to be replaced every 12 months or so. Brushes that are used less regularly and cared for really well can last you years! Frankie has a few brushes in her kit that have been with her since the launch of FRANKIEBRUSH, almost 5 years ago! 🤩

Assess your own brushes & if you use them loads and they’re looking a bit worn, it might be time for a new one.

Are your brushes cruelty free?

Yes, absolutely. Our brushes are all 100% vegan & cruelty free. As a brand we are really passionate about this.

How can I store my brushes to keep them in good condition?

We reccommend keeping your brushes upright in a brush pot or something similar. All of our brush kits come packaged in our gorgeous FRANKIEBRUSH Star Tubes which are perfect to use as brush pots on your dressing table! The Brush Tubes are also available to purchase separately if you are in need of a lovely place to store your FRANKIEBRUSH.

If you need help in any other way, please feel free to contact us about your order & we will be happy to help.